soft skills online training provider

Advanced service excellence Private Coaching

Rp5,000,000Rp26,000,000

Level: Intermediate to Advanced

This insightful workshop enhances customer service and communication skills, focusing on defining and enriching the customer experience within your organization. It tackles barriers to service excellence, aligning service delivery with company values and customer expectations. Key components include practicing standardized language through role-plays, understanding the nuances of verbal and non-verbal communication, and strategies for handling complaints and stress in customer interactions.

After completing the private coaching programme, participants will be able to:

  • Apply advanced communication techniques for more effective customer interactions.
  • Identify and address complex customer needs and expectations.
  • Develop techniques for turning challenging situations into opportunities for service excellence.

Advanced service excellence Private Coaching

Rp5,000,000Rp26,000,000

Level: Intermediate to Advanced

This insightful workshop enhances customer service and communication skills, focusing on defining and enriching the customer experience within your organization. It tackles barriers to service excellence, aligning service delivery with company values and customer expectations. Key components include practicing standardized language through role-plays, understanding the nuances of verbal and non-verbal communication, and strategies for handling complaints and stress in customer interactions.

After completing the private coaching programme, participants will be able to:

  • Apply advanced communication techniques for more effective customer interactions.
  • Identify and address complex customer needs and expectations.
  • Develop techniques for turning challenging situations into opportunities for service excellence.

Description

ADVANCED SERVICE EXCELLENCE PRIVATE COACHING – TOPICS COVERED

ELEVATING THE CUSTOMER EXPERIENCE
  • Deep Dive into Customer Psychology: Understanding the advanced needs and motivations of different customer types.
  • Customizing the Customer Journey: Tailoring experiences to enhance customer satisfaction and loyalty.
  • Overcoming Advanced Service Barriers: Recognizing and addressing complex barriers to service excellence.
MASTERING CUSTOMER SERVICE CONSISTENCY
  • Aligning Advanced Service with Organizational Goals: Integrating deeper aspects of your organization’s mission and values into customer service.
  • Proactive Service Strategies: Anticipating customer needs and exceeding expectations.
  • Advanced Service Recovery: Devising and applying sophisticated solutions to common and uncommon complaints.
ADVANCE COMMUNICATION SKILLS
  • Mastering the 3 Vs of Communication at an Advanced Level: Enhancing verbal, vocal, and visual communication for complex situations.
  • Emotional Intelligence in Customer Service: Understanding and managing both your own and your customers’ emotions.
  • Navigating Difficult Conversations: Advanced techniques for handling complaints and turning negative experiences into positive outcomes.
DELIGHT YOUR CUSTOMERS
  • Beyond Basic Language: Using advanced verbal techniques to create memorable customer experiences.
  • The Art of Saying “No” Effectively: Advanced strategies for declining requests while maintaining customer satisfaction.
  • Handling Extremely Challenging Interactions: Techniques and case studies on managing the most difficult customer service scenarios.
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Description

ADVANCED SERVICE EXCELLENCE PRIVATE COACHING – TOPICS COVERED

ELEVATING THE CUSTOMER EXPERIENCE
  • Deep Dive into Customer Psychology: Understanding the advanced needs and motivations of different customer types.
  • Customizing the Customer Journey: Tailoring experiences to enhance customer satisfaction and loyalty.
  • Overcoming Advanced Service Barriers: Recognizing and addressing complex barriers to service excellence.
MASTERING CUSTOMER SERVICE CONSISTENCY
  • Aligning Advanced Service with Organizational Goals: Integrating deeper aspects of your organization’s mission and values into customer service.
  • Proactive Service Strategies: Anticipating customer needs and exceeding expectations.
  • Advanced Service Recovery: Devising and applying sophisticated solutions to common and uncommon complaints.
ADVANCE COMMUNICATION SKILLS
  • Mastering the 3 Vs of Communication at an Advanced Level: Enhancing verbal, vocal, and visual communication for complex situations.
  • Emotional Intelligence in Customer Service: Understanding and managing both your own and your customers’ emotions.
  • Navigating Difficult Conversations: Advanced techniques for handling complaints and turning negative experiences into positive outcomes.
DELIGHT YOUR CUSTOMERS
  • Beyond Basic Language: Using advanced verbal techniques to create memorable customer experiences.
  • The Art of Saying “No” Effectively: Advanced strategies for declining requests while maintaining customer satisfaction.
  • Handling Extremely Challenging Interactions: Techniques and case studies on managing the most difficult customer service scenarios.
-
+
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