soft skills online training provider

TELESALES SKILLS TRAINING

KPI Consultancy’s comprehensive telesales skills training course is meticulously crafted to enhance your team’s proficiency in selling products and services over the phone. This program is designed to arm telesales representatives with the critical skills needed to establish meaningful connections, present compelling value propositions, and effectively overcome objections—all through telephonic communication. By participating in our training, participants will gain the essential expertise required to excel as a telesales representative, significantly boosting their sales performance and contribution to your business’s success.

TELESALES SKILLS TRAINING

FOR Corporates

In the fast-paced corporate world, each customer interaction is pivotal and can significantly impact your business outcomes. Equipping your telesales team with a harmonious blend of theoretical knowledge and practical skills transforms them into telesales superstars, capable of efficiently generating leads and closing sales. Our telesales training program is tailored to enhance your team’s ability to engage potential customers, manage objections skillfully, and steer conversations towards successful conversions, thereby elevating your corporate sales strategy.

TELESALES SKILLS TRAINING

FOR INDIVIDUALS

Whether you are embarking on a career in telesales or aiming to elevate your existing telesales skills, KPI Consultancy’s training program is your pathway to achievement. Our course delivers state-of-the-art techniques for excelling in telesales, enabling you to distinguish yourself in the competitive job market. We offer personalized feedback and career advice to support you in achieving both your professional and personal goals, focusing on the critical skills needed to sell products or services effectively over the phone.

cellular, man, person
cellular, man, person

TELESALES SKILLS TRAINING

FOR INDIVIDUALS

Whether you are embarking on a career in telesales or aiming to elevate your existing telesales skills, KPI Consultancy’s training program is your pathway to achievement. Our course delivers state-of-the-art techniques for excelling in telesales, enabling you to distinguish yourself in the competitive job market. We offer personalized feedback and career advice to support you in achieving both your professional and personal goals, focusing on the critical skills needed to sell products or services effectively over the phone.

a telesales representative
Telesales Skills

MAXIMIZING SALES: TELESALES REPRESENTATIVE TRAINING ​

As businesses strive to adapt and thrive in the dynamic corporate landscape, providing your telesales team with the essential sales skills is crucial. KPI Consultancy’s tailored telesales skills training program acts as a powerful engine driving your team’s performance and, ultimately, your company’s growth. The advantages of investing in telesales training extend beyond individual employee success; they contribute significantly to your organization’s overall market position and competitive edge. Our program emphasizes active listening, customer service excellence, lead generation, and the strategic selling of products or services, ensuring your telesales representatives are well-equipped to meet and exceed sales targets.

Telesales Skills

TOPICS COVERED IN TELESALES TRAINING

01. IDENTIFY & DELIVER VALUE THROUGH VALUE BASED SELLING
  • The basic principles of telesales, distinguishing it from telemarketing
  • Role and Importance of Telesales
  • Ethics in Telesales: privacy, transparency and ethical boundaries
02. The Consultative Approach to Selling
  • Active Listening: Mastering active listening for telesales
  • Articulation and Clarity: The significance of clear and compelling communication.
  • Handling Objections: steer the conversation towards a resolution.
  • Strategies to handle objections and difficult customers, maintaining professionalism under pressure.
03. Sales Techniques and Strategies
  • Understanding Customer Needs: Understanding the needs of the customer to tailor the sales pitch.
  • Effective Sales Pitch: Craft compelling sales pitches
  • Closing the Deal: Strategies for successfully closing a sale.
04. Building Long-Term Customer Relationships
  • Following up on the phone: techniques for effective follow-ups.
  • Handling Objections and managing customers’ expectations.
  • Dealing with Dissatisfied or Difficult Customers.
About This Training

Course overview

  • Develop Effective Communication Skills for use on the telephone.
  • Apply Winning Sales Techniques and Strategies.
  • Follow Up Effectively: implementing effective follow-up techniques and strategies.

This telesales course adopts a dynamic and interactive teaching approach, combining theoretical knowledge with practical application. Participants will engage in a variety of learning activities, including practical exercises, role-playing scenarios to simulate real-life sales situations, group discussions to share insights and experiences, and individual feedback sessions to focus on personal sales improvement. This ensures a comprehensive and immersive learning experience, directly applicable to their roles as telesales professionals.

This program is specifically designed for individuals involved in telesales and customer service, including sales and customer service teams, telemarketing professionals, and anyone responsible for engaging with customers and potential customers over the phone. Whether you’re looking to refine your telesales techniques, enhance your sales strategies, or improve your customer relationship management, this course offers valuable insights and practical skills.

Spanning 1-2 intensive days, our telesales training course is structured to dive deeply into each critical area of telesales, from the basics of effective telephone communication to advanced sales strategies and customer relationship management. This format allows participants ample time to learn, practice, and internalize new skills, ensuring they leave the course ready to apply what they’ve learned in their professional roles.

To guarantee personalized attention and detailed feedback for each participant, group sizes are kept small, with a maximum of 20 participants per session. This approach ensures that every individual receives the guidance and support they need to successfully apply the course’s teachings to their telesales roles.

Recognizing the unique needs and challenges of different organizations, we offer customizable course options tailored to your company’s specific objectives and the sales environment. This flexibility ensures that the training is highly relevant and immediately applicable, providing tangible benefits to both participants and the organization.

Our telesales skills training can be delivered both in-person at your company’s premises and virtually, accommodating various schedules and geographic locations. This flexibility ensures that all participants, regardless of their situation, can access and benefit from our comprehensive telesales training, equipping them with the tools and knowledge to succeed in their sales roles.

Effective Selling of Products for a Telesales Representative

call center, headset, woman

Empower your telesales representatives to master the art of effective selling over the phone! Our tailored programs are designed to equip your team with the essential strategies, practical skills, and proven techniques necessary for excelling in customer interactions and selling products or services efficiently. Transform your telesales team into confident and proficient sales professionals, capable of driving higher conversions and fostering a positive and professional image with your customers. Don’t wait—unlock your team’s full potential today and witness the transformative impact on your sales outcomes. Act now to secure your path to telesales success!

Effective Selling of Products for a Telesales Representative

call center, headset, woman

Empower your telesales representatives to master the art of effective selling over the phone! Our tailored programs are designed to equip your team with the essential strategies, practical skills, and proven techniques necessary for excelling in customer interactions and selling products or services efficiently. Transform your telesales team into confident and proficient sales professionals, capable of driving higher conversions and fostering a positive and professional image with your customers. Don’t wait—unlock your team’s full potential today and witness the transformative impact on your sales outcomes. Act now to secure your path to telesales success!

Frequently Asked Questions

knowledge, curiosity, confusion

Who is the telesales training course designed for?

It’s ideal for sales and customer service teams, telemarketing professionals, and anyone responsible for engaging with customers over the phone, looking to enhance their sales performance and customer interaction skills.

inbound telesales

Is the telesales course available online or in-person?

We offer both in-person training at your company’s premises and virtual training sessions to accommodate varying schedules and locations.

Is the telesales course available online or in-person?

We offer both in-person training at your company’s premises and virtual training sessions to accommodate varying schedules and locations.

inbound telesales

How will this training benefit my role as a telesales representative?

You’ll gain essential skills in active listening, clear communication, objection handling, and persuasive selling, equipping you with the tools needed to increase your sales performance and enhance customer satisfaction.

webinar, video, conference

Is there certification upon completion of the course?

Participants will receive a certificate of completion, acknowledging their dedication to improving their telesales skills and knowledge.

Is there certification upon completion of the course?

Participants will receive a certificate of completion, acknowledging their dedication to improving their telesales skills and knowledge.

webinar, video, conference
product or service

Will the training include real-life scenarios and role-play exercises?

Yes, participants will engage in role-play scenarios that mimic real-life sales calls, providing practical experience and feedback on their approach.

Are there any prerequisites for enrolling in the telesales training program?

There are no strict prerequisites, but the course is best suited for individuals currently in or aspiring to work in sales, customer service, or telemarketing roles.

REQUEST YOUR QUOTATION

Receive your no-obligation proposal for training your team. Discover the full range of training programs and options available.

 

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