TELEMARKETING skills
This interactive workshop equips participants with the knowledge, techniques and correct etiquette to make sure they bookfirm appointments with decision makers.
DEVELOP ESSENTIAL SKILLS FOR TELEMARKETING AND TELESALES
In this highly interactive telemarketing training course, participants learn the secret, psychological phone sales techniques used by the top-earning telesales and telemarketing agents. This phone sales course is ideal for anyone who needs to do business on the phone or wanting a career in account management, sales, telesales, telemarketing or even customer services.
TOPICS COVERED DURING THE PROGRAMME
01. Planning and Time Management
- Prospecting
- Effective time management
- What is your role?
02. First Impressions and Engagement
- The psychology of phone sales
- Cold calls
- Getting past gatekeepers
03. Communication Skills
- Effective communication
- Building rapport
- Being persuasive
- Tone-voice-manner
04. Objection Handling
- Overcoming common objections
- Handling the price
- Fear / risk of cancelation
- Mystery shopping
05. Effective Negotiation Skills
- Anticipate the other party’s approach
- Alternative methods rather than price discounting
- Mastering the Win-Win method
06. Closing on the phone
- Following up
- Gaining commitment
- Handling “last minute resistance”
- Confirming the deal
Course overview
- Lose your fear of picking up the phone to make cold
calls. - Use new techniques to get past gatekeepers.
- Learn how to gain commitment from key decision
makers.
- Mystery shopping.
- Case studies.
- Role plays.
- Simulations.
- Group discussions and feedback.
- Personal development plan
Telemarketing agents & telesales.
The ideal duration for this training is 2 days, with a
pre-course task and homework activity between
sessions.
Maximum Group size of 20
Available on request.
- Virtual and Classroom
REQUEST YOUR QUOTATION
Receive a no obligation proposal for training your team. Discover the full range of training options and courses available.
PROGRAMMES COMPLETED
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