TELEMARKETING TRAINING
KPI Consultancy’s comprehensive telemarketing training course is designed to elevate your skills in selling products and services over the telephone. This program will equip you with essential techniques to build strong connections, convey compelling narratives, and handle objections – all over a phone call. Gain the knowledge and expertise needed to excel in your telemarketing role and maximize your sales potential.
For Corporates
In today’s hyper-competitive business environment, every interaction with a client matters and could make or break a deal. Training telemarketing employees with the perfect blend of theory and practice will transform them into telephone sales superstars who can capture leads and close deals efficiently. Our course enhances your team’s ability to engage with prospects, handle objections, and navigate conversations to increase conversions.
For INDIVIDUALS
Whether you’re starting your career in telemarketing or aiming to take your existing skills to new heights, KPI Consultancy’s telemarketing skills training program is your ladder to success. Our course offers cutting-edge techniques to excel in selling over the phone, ensuring you stand out in the competitive job market. We also provide individualized feedback and career guidance to help you hit both your professional and personal targets.
Leveraging the Power of Telemarketing Skills
As your organization navigates its way through the ever-evolving modern business landscape, empowering your team of telemarketers with the sales skills they need becomes an absolute necessity. At KPI Consultancy, our customized telemarketing program serves as a catalyst for your team’s performance and your company’s future success. The benefits of training telemarketing teams will be seen not just in your employees’ proficiency but also in your organization’s growth and competitiveness.
Enhanced Communication Skills:
Our telemarketing training course will equip your team with the skills to effectively communicate over the phone. This will ensure every interaction reflects your company’s professionalism, reinforcing a positive brand image.
Increased Sales Performance:
Training telemarketing teams in advanced sales techniques will ensure they are adept at presenting your products or services convincingly, handling objections, and closing deals successfully, driving sales growth.
Improved Customer Satisfaction:
By training your telemarketing team, you can expect exceptional customer service. Your team will be able to meet and exceed customer expectations, resulting in improved satisfaction, loyalty, and possibly even word-of-mouth referrals.
Competitive Edge:
A well-trained telemarketing team is a significant advantage. With the skills honed through our training, your company will stand out, enabling you to capture a larger market share and succeed in your industry.
TOPICS COVERED IN TELEMARKETING TRAINING
01. Introduction to Telemarketing
- Understanding the basics of telemarketing: Telemarketing definition, history, and evolution.
- The importance of telemarketing in business: Discussing the impact and advantages of telemarketing.
- Types of telemarketing: Outbound vs inbound, B2B vs B2C.
02. Effective Communication Skills
- The importance of active listening and identifying your customer’s needs.
- Developing Effective Verbal Communication: Clarity, pace, tone of voice, and language usage.
- Building rapport: Techniques for creating a connection with customers
- Strategies to handle objections and difficult customers, maintaining professionalism under pressure.
03. Sales Techniques and Closing Deals
- Pre-call Planning: Research and preparation, defining objectives for the call.
- Developing persuasive telesales pitches: presenting benefits, and creating a sense of urgency.
- Objection Handling: Techniques for addressing common objections, turning resistance into agreement.
- Closing techniques: Identifying buying signals, and effective methods to close the deal.
04. Handling Objections and Rejections
- Understanding common objections and effective strategies to overcome them.
- Developing resilience and a positive mindset to handle rejection.
- Employing active listening to validate customer concerns.
- Using problem-solving skills to address objections and turn them into sales opportunities.
Course overview
Our course aims to enhance participants’ telephone communication skills, increase sales performance, improve customer satisfaction, and provide a competitive edge in the marketplace.
The course employs a combination of theoretical instruction, practical exercises, role-play scenarios, group discussions, and individual feedback sessions to ensure an interactive and comprehensive learning experience.
This course is ideal for sales and customer service teams, telemarketing professionals, and anyone who is responsible for engaging with customers over the phone.
The program spans across 1-2 intensive days, giving ample time to dive deep into each module while allowing participants to absorb and practice new skills.
To ensure personalized attention and feedback, we keep the group size small, limiting it to 20 participants per group.
We offer the flexibility to tailor the course according to your company’s unique needs and challenges, ensuring maximum relevance and practical application.
The course is delivered both in-person at your company’s premises and virtually, providing flexibility and convenience to accommodate varying schedules and locations.
Boost Your Sales with our Telemarketing Training
Transform your team today! Our comprehensive programs equip your team with strategies, practical skills, and proven techniques to excel in customer interactions on the phone. Transform your telemarketers into confident sales professionals, driving higher conversions and creating a professional image with your customers. Act now and unlock your team’s full potential.
Boost Your Sales with our Telemarketing Training
Transform your team today! Our comprehensive programs equip your team with strategies, practical skills, and proven techniques to excel in customer interactions on the phone. Transform your telemarketers into confident sales professionals, driving higher conversions and creating a professional image with your customers. Act now and unlock your team’s full potential.
REQUEST YOUR QUOTATION
Receive a no obligation proposal for training your team. Discover the full range of training options and courses available.
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