soft skills online training provider

Customer Service Excellence Private Coaching

Rp5,000,000Rp26,000,000

Level: Foundational to Intermediate

This dynamic workshop focuses on defining and enhancing the customer experience. It starts with identifying barriers to service excellence and analyzing customer interactions. The program emphasizes delivering consistent service aligned with organizational values and customer expectations, including handling complaints effectively. Participants will learn the importance of verbal and non-verbal communication in customer interactions, mastering techniques for challenging situations, and ways to delight customers, including saying ‘no’ in a friendly manner.

After completing the private coaching programme, participants will be able to:

  • Gain more confidence in your customer handling skills
  • Communicate more effectively with your customers
  • Deal with stressful customer interactions, such as handling complaints

Customer Service Excellence Private Coaching

Rp5,000,000Rp26,000,000

Level: Foundational to Intermediate

This dynamic workshop focuses on defining and enhancing the customer experience. It starts with identifying barriers to service excellence and analyzing customer interactions. The program emphasizes delivering consistent service aligned with organizational values and customer expectations, including handling complaints effectively. Participants will learn the importance of verbal and non-verbal communication in customer interactions, mastering techniques for challenging situations, and ways to delight customers, including saying ‘no’ in a friendly manner.

After completing the private coaching programme, participants will be able to:

  • Gain more confidence in your customer handling skills
  • Communicate more effectively with your customers
  • Deal with stressful customer interactions, such as handling complaints

Description

CUSTOMER SERVICE EXCELLENCE PRIVATE COACHING – TOPICS COVERED

INTRODUCTION TO SERVICE EXCELLENCE
  • Defining the customer experience at your organization
  • Identifying barriers to achieving service excellence
  • Analysing and enhancing your customer experience
DELIVERING CONSISTENT CUSTOMER SERVICE
  • Your organisation’s mission and values
  • Your customer’s needs and expectations
  • Common complaints and appropriate service recovery
COMMUNICATING WITH YOUR CUSTOMERS
  • The 3 Vs of communication
  • Facial expressions and body language
  • Handling a complaint
DELIGHT YOUR CUSTOMERS
  • Customer Service Language
  • Saying “no” in a friendly way
  • Techniques to deal with challenging customer interactions
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+

Description

CUSTOMER SERVICE EXCELLENCE PRIVATE COACHING – TOPICS COVERED

INTRODUCTION TO SERVICE EXCELLENCE
  • Defining the customer experience at your organization
  • Identifying barriers to achieving service excellence
  • Analysing and enhancing your customer experience
DELIVERING CONSISTENT CUSTOMER SERVICE
  • Your organisation’s mission and values
  • Your customer’s needs and expectations
  • Common complaints and appropriate service recovery
COMMUNICATING WITH YOUR CUSTOMERS
  • The 3 Vs of communication
  • Facial expressions and body language
  • Handling a complaint
DELIGHT YOUR CUSTOMERS
  • Customer Service Language
  • Saying “no” in a friendly way
  • Techniques to deal with challenging customer interactions
-
+
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