Would you like to reflect more deeply on what you do and how you do it? Would you like to learn new ways to consistently exceed your customer’s expectations? If so, this challenging and highly practical workshop has the answers. The workshop focuses on the theory and skills needed to consistently deliver service excellence for both external and internal customers.
Providing quality customer service makes clients happy – which can result in recommendations and referrals to their colleagues, friends and other connections. This helps build up a business or operation’s reputation, which can ultimately lead to more profits
Any front-line employees with several years of customer services experience
Maximum size of 15.
Available on request.
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Plaza Office Tower 41 Floor
Jl. M. H. Thamrin Kav. 28-30 Jakarta 10350 Indonesia
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