Business manners & communication
This highly interactive workshop helps develop skills and strategies for successful communication in the modern business environment. Through case study scenarios, role plays, personality tests and filmed mini-presentations you will learn how to communicate better.
make great first impressions
Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive place. People feel better about their jobs when they feel respected, and that translates into better customer relationships as well.
TOPICS COVERED DURING THE PROGRAMME
01.Boosting your confidence
- Knowing yourself and creating a positive mindset
- Why is a changed mindset important?
- The importance of customers
- Who are your customers?
02. Great first impressions
- Appearance to represent company’s values and image
- How we are perceived by others?
- Grooming
- Professional behaviour
03. Interpersonal communication
- Assertive communication
- Verbal / non-verbal communication
- Using positive language
- Email and telephone etiquette
04. Understanding others
- Knowing your personality type
- Recognizing personality styles
- Adapting to others
- Influencing others through communication
Course overview
- Represent their organization better than ever before
- Take the stress out of challenging, difficult situations
- Use body language and empathy to handle customers
- Individual and group exercises.
- Demonstrations.
- Role Plays.
- Personality tests
- Video recording
- Games.
Anyone who wants to improve their interpersonal communication skills and represent their company more professionally.
1-2 days.
Maximum size of 15.
Available on request.
- Classroom.
- Virtual.
REQUEST YOUR QUOTATION
Receive a no obligation proposal for training your team. Discover the full range of training options and courses available.
PROGRAMMES COMPLETED
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Plaza Office Tower 41 Floor
Jl. M. H. Thamrin Kav. 28-30 Jakarta 10350 Indonesia
+62(0)212302123
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