soft skills online training provider

Business manners & communication

This highly interactive workshop helps develop skills and strategies for successful communication in the modern business environment. Through case study scenarios, role plays, personality tests and filmed mini-presentations you will learn how to communicate better.

Business manners and communication

make great first impressions

Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive place. People feel better about their jobs when they feel respected, and that translates into better customer relationships as well.

develop

business relationships

Business manners and communication

TOPICS COVERED DURING THE PROGRAMME

01.Boosting your confidence
  • Knowing yourself and creating a positive mindset
  • Why is a changed mindset important?
  • The importance of customers
  • Who are your customers?
02. Great first impressions
  • Appearance to represent company’s values and image
  • How we are perceived by others?
  • Grooming
  • Professional behaviour
03. Interpersonal communication
  • Assertive communication
  • Verbal / non-verbal communication
  • Using positive language
  • Email and telephone etiquette
04. Understanding others
  • Knowing your personality type
  • Recognizing personality styles
  • Adapting to others
  • Influencing others through communication
About This Training

Course overview

  • Represent their organization better than ever before
  • Take the stress out of challenging, difficult situations
  • Use body language and empathy to handle customers
  • Individual and group exercises.
  • Demonstrations.
  • Role Plays.
  • Personality tests
  • Video recording
  • Games.

Anyone who wants to improve their interpersonal communication skills and represent their company more professionally.

1-2 days.

Maximum size of 15.

Available on request.

  • Classroom.
  • Virtual.
GET IN TOUCH

GOT A TEAM TO TRAIN?

If you have a team of employees to train, we specialise in developing customised programmes for all levels of seniority. Contact us for a free, no obligation consultation.

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soft skills online training provider

Plaza Office Tower 41 Floor
Jl. M. H. Thamrin Kav. 28-30 Jakarta 10350 Indonesia

+62(0)212302123

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