SERVICE EXCELLENCE TRAINING
In an era where customer expectations are continually rising, the distinction between an average and an outstanding company often hinges on the levels of service they provide. The ability to consistently deliver exceptional customer experiences has become integral to success in all industries. KPI Consultancy’s Service Excellence Training is meticulously designed to immediately enhance service levels to delight your customers!
Service Excellence for Corporates
Modern organizations recognize how vital customer service is to their success. Our comprehensive service excellence training is designed to ensure that whether you’re a startup or an established multinational company, your teams are equipped to offer a top-quality customer experience and delight your customers.
Service Excellence for Individuals
For individuals, our Service Excellence sessions guide you towards skill enhancement, confidence in handling various service scenarios, and ensuring that your service delivery becomes a hallmark of excellence. The training only develops your existing skillset but also positions you for rapid career advancement in a competitive marketplace.
SERVICE TO DELIGHT YOUR CUSTOMERS
In today’s interconnected world, service excellence is crucial. When customers are treated exceptionally well and have a great experience, they become loyal and enthusiastically recommend your company to others. This kind of positive word-of-mouth is powerful and more effective than many advertisements.
However, if customers only receive average service, they might consider other options. With the vast number of choices available and the ease of sharing feedback online, companies can’t afford to provide mediocre experiences. This is why training in service excellence is vital for businesses wanting to succeed and stand out.
SERVICE TO DELIGHT YOUR CUSTOMERS
In today’s interconnected world, service excellence is crucial. When customers are treated exceptionally well and have a great experience, they become loyal and enthusiastically recommend your company to others. This kind of positive word-of-mouth is powerful and more effective than many advertisements.
However, if customers only receive average service, they might consider other options. With the vast number of choices available and the ease of sharing feedback online, companies can’t afford to provide mediocre experiences. This is why training in service excellence is vital for businesses wanting to succeed and stand out.
WHY CHOOSE US FOR SERVICE EXCELLENCE TRAINING?
Proven Expertise:
KPI Consultancy boasts over 12 years of experience in customer service training, having transformed hundreds of organizations into service champions with our tailored programs.
Innovative Methodology:
Modern Service training isn’t just about traditional techniques. We blend cutting-edge practices with real-world scenarios, ensuring participants are prepared for modern service challenges.
Personalized Approach:
Every business is unique, and so is our training. We emphasize a tailored approach, adapting content to specifically address your team’s specific needs and challenges.
Sustained Impact:
Our commitment extends beyond the training room. With post-training support and resources, We ensure that the principles of customer service excellence are long-lasting.
TOPICS COVERED DURING THE PROGRAMME
01. INTRODUCTION TO CUSTOMER SERVICE EXCELLENCE
Understanding Service Excellence: Dive deep into what sets ordinary service apart from excellence, exploring the nuances and significance.
Psychology of Customer Expectations: Grasp the underlying desires and needs of modern customers.
Evolution of Service Standards: Trace the transformation of service expectations over time and adapt to the current landscape.
Importance of First Impressions: Learn the lasting impact of initial interactions and the key to making them count.
02. HANDLE CHALLENGING SITUATIONS
Emotional Intelligence in Service: Managing both your emotions and those of the customer.
Strategies for De-escalation: Use techniques to diffuse tense situations.
Constructive Feedback Reception: Accept criticism, using it as a tool for growth and improvement.
Solution-Oriented Approach: Problem-solving to ensure customers leave satisfied and valued.
03. COMMUNICATING WITH YOUR CUSTOMERS
Active Listening: Truly hearing customers and how it forms the basis of all effective interactions.
Effective Verbal Responses: Understand how to frame your words to be clear, concise, and impactful.
Tonality: Voice modulation, pacing, and intonation in conveying empathy and understanding.
Written Communication: Write clear, empathetic, and effective written messages and emails.
04. GOING THE EXTRA MILE
Anticipating Customer Needs: Proactively identify and cater to needs even before they are voiced.
Personalized Service Touchpoints: Personal touches to make customers feel genuinely special.
Follow-up Excellence: The power of follow-up and turning a one-time interaction into a long-term relationship.
Empowerment and Initiative: Providing exceptional customer experiences, even if it means thinking outside the box.
Course overview
Our primary goal is to transform participants into service excellence champions. By the end of this training, your customer service team will be able to:
- Understand and exceed customer expectations
- Communicate effectively, ensuring clarity and positivity
- Resolve conflicts with tact and diplomacy
- Drive customer loyalty through exceptional customer experience and engagement
This service excellence course combines various learning methodologies to ensure an engaging and effective training experience:
- Interactive lectures
- Real-life case studies
- Role-playing scenarios
- Group discussions
- Customer service representatives
- Front desk personnel
- Sales and marketing professionals
- Managers and team leads seeking to enhance team service delivery
- Any employee needing to deliver service excellence at work
1-2 days.
To maintain the quality of interactive sessions, the group size for customer service excellence training is restricted to 20 participants. This allows for personalized feedback and ensures everyone can actively participate. For larger groups, please contact us for more information.
Recognizing that every organization has unique service needs, we offer customization. Share with us your specific challenges, and we’ll tailor the training content accordingly.
Customer Service Excellence is available as both an in-person and an online (virtual) training program. Our virtual sessions are designed to be just as interactive and engaging as our face-to-face training.
START DELIGHTING YOUR CUSTOMERS TODAY!
Don't miss the opportunity to transform your customer service journey. Join KPI Consultancy's Service Excellence Training now and redefine your path to outstanding customer success. Your next level awaits!
GET OUR LATEST NEWS AND FREE TRAINING RESOURCES
Be the first to receive our latest news, offers and resources.
Plaza Office Tower 41 Floor
Jl. M. H. Thamrin Kav. 28-30 Jakarta 10350 Indonesia
+62(0)212302123
Newsletter
Want to receive our latest free videos, articles and offers? Subscribe to our Newsletter here.
