Do you lead or manage customer-facing teams? Do your teams represent your company to internal or external customers?
Would you like to develop your professional skills in better managing service excellence to your service delivery teams? If so, this highly informative course will help you to lead your customer service teams towards delivering outstanding levels of customer satisfaction.
During this customer service workshop for leaders, participants will learn techniques to better manage the service delivered by their teams of customer service staff. Working together in small groups, learners will use video clips, role plays and case studies to lead their service delivery teams to success.
Current and future leaders of service delivery teams.
1 day.
Maximum size of 15.
Available on request.
Receive a no obligation proposal for training your team. Discover the full range of training options and courses available.
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Plaza Office Tower 41 Floor
Jl. M. H. Thamrin Kav. 28-30 Jakarta 10350 Indonesia
+62(0)212302123
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