Do your customers shout at you? Do you sometimes feel like shouting back? Anyone who works in a front-line customer service position has, at sometime, had to deal with exceptionally challenging customers. Complaint Handling training gives you practical tips and techniques to deal with these situations in a calm, assertive way to provide service excellence.
Although “the customer is always right,” they may not always be easy to deal with. Learning how to deal with difficult customers is an important step for any business professional, especially those who work in the customer service industry. Even businesses with the best products and services are bound to have occasional run-ins with angry customers.
Customers service professionals, executives and managers dealing with extremely challenging customers.
Maximum size of 15.
Available on request.
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