soft skills online training provider

Managing Service Excellence Private Coaching

Rp5,000,000Rp26,000,000

Level: Intermediate to Advanced

This workshop provides insights into cultivating a service excellence mindset within teams, emphasizing the creation of a customer-focused culture. It explores techniques to manage customer experiences effectively, highlighting the role of emotions and benchmarking against high-performing organizations. The program also focuses on building a competent service team through strategic hiring and fostering employee engagement. Additionally, it covers evaluating service performance using various measures, underscoring the effective use of data for service enhancement.

After completing the private coaching programme, participants will be able to:

  • Build a culture of service excellence in your organisation.
  • Better manage the customer experience by focusing on customers’ emotions.
  • Establish better-motivated, happier customer service teams.

Managing Service Excellence Private Coaching

Rp5,000,000Rp26,000,000

Level: Intermediate to Advanced

This workshop provides insights into cultivating a service excellence mindset within teams, emphasizing the creation of a customer-focused culture. It explores techniques to manage customer experiences effectively, highlighting the role of emotions and benchmarking against high-performing organizations. The program also focuses on building a competent service team through strategic hiring and fostering employee engagement. Additionally, it covers evaluating service performance using various measures, underscoring the effective use of data for service enhancement.

After completing the private coaching programme, participants will be able to:

  • Build a culture of service excellence in your organisation.
  • Better manage the customer experience by focusing on customers’ emotions.
  • Establish better-motivated, happier customer service teams.

Description

MANAGING SERVICE EXCELLENCE PRIVATE COACHING – TOPICS COVERED

INTRODUCTION TO MANAGING SERVICE EXCELLENCE
  • Building a culture of service excellence in your team.
  • The 6D’s of creating a customer-focused culture.
  • Defining service vision
MANAGING THE CUSTOMER EXPERIENCE
  • Customers’ emotions and your emotional signature.
  • Creating a customer-centric company.
  • Learning from high-performing organisations’ service delivery
MANAGING THE SERVICE TEAM
  • Finding the best staff.
  • Developing engaged and empowered employees. •
  • Establish better-motivated, happier customer service teams
EVALUATING SERVICE PERFORMANCE
  • Types of service performance measures and their benefits.
  • Purpose of performance measures.
  • Discover how data can be used effectively to improve service.
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Description

MANAGING SERVICE EXCELLENCE PRIVATE COACHING – TOPICS COVERED

INTRODUCTION TO MANAGING SERVICE EXCELLENCE
  • Building a culture of service excellence in your team.
  • The 6D’s of creating a customer-focused culture.
  • Defining service vision
MANAGING THE CUSTOMER EXPERIENCE
  • Customers’ emotions and your emotional signature.
  • Creating a customer-centric company.
  • Learning from high-performing organisations’ service delivery
MANAGING THE SERVICE TEAM
  • Finding the best staff.
  • Developing engaged and empowered employees. •
  • Establish better-motivated, happier customer service teams
EVALUATING SERVICE PERFORMANCE
  • Types of service performance measures and their benefits.
  • Purpose of performance measures.
  • Discover how data can be used effectively to improve service.
-
+
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