soft skills online training provider

The Service Mindset

Rp11,500,000Rp20,900,000

This comprehensive workshop highlights the value of a proactive, opportunity-focused approach in the workplace, emphasizing enhanced customer experiences through personalized and exceptional service

The Service Mindset

Rp11,500,000Rp20,900,000

This comprehensive workshop highlights the value of a proactive, opportunity-focused approach in the workplace, emphasizing enhanced customer experiences through personalized and exceptional service

Description

SERVICE MINDSET TRAINING

The Service Mindset explores effective communication by understanding and leveraging diverse styles, and offers strategies for constructively managing challenging situations and people, particularly in addressing complaints and criticism with a positive service mindset.

By the end of this course, participants will be able to:

  • Develop better working relationships and improved working efficiency and productivity
  • Handle different personality types by understanding communication styles
  • Go “the extra mile” to continually exceed expectations

 

WHAT WILL YOU LEARN

WHAT IS THE SERVICE MINDSET?

  • The importance of a service mindset in the workplace
  • Problems VS opportunities
  • Understanding your role and how a service mindset makes a difference

 

GOING THE EXTRA MILE TO EXCEED EXPECTATIONS

  • Creating positive customer experiences
  • Knowing what kind of customised and personalised services may be tailored to delight the customer
  • Delivering go-the-extra-mile service to exceed customer expectations

 

COMMUNICATION STYLES

  • Understanding your own communication style and strengths
  • Recognising different personalities and communication styles
  • Communicating effectively with colleagues, clients and others

 

DEALING WITH DIFFICULT PEOPLE

  • Managing challenging situations and people
  • Applying the service mindset for complaints
  • Dealing with criticism
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Description

SERVICE MINDSET TRAINING

The Service Mindset explores effective communication by understanding and leveraging diverse styles, and offers strategies for constructively managing challenging situations and people, particularly in addressing complaints and criticism with a positive service mindset.

By the end of this course, participants will be able to:

  • Develop better working relationships and improved working efficiency and productivity
  • Handle different personality types by understanding communication styles
  • Go “the extra mile” to continually exceed expectations

 

WHAT WILL YOU LEARN

WHAT IS THE SERVICE MINDSET?

  • The importance of a service mindset in the workplace
  • Problems VS opportunities
  • Understanding your role and how a service mindset makes a difference

 

GOING THE EXTRA MILE TO EXCEED EXPECTATIONS

  • Creating positive customer experiences
  • Knowing what kind of customised and personalised services may be tailored to delight the customer
  • Delivering go-the-extra-mile service to exceed customer expectations

 

COMMUNICATION STYLES

  • Understanding your own communication style and strengths
  • Recognising different personalities and communication styles
  • Communicating effectively with colleagues, clients and others

 

DEALING WITH DIFFICULT PEOPLE

  • Managing challenging situations and people
  • Applying the service mindset for complaints
  • Dealing with criticism
-
+
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