Description
SERVICE MINDSET TRAINING
The Service Mindset explores effective communication by understanding and leveraging diverse styles, and offers strategies for constructively managing challenging situations and people, particularly in addressing complaints and criticism with a positive service mindset.
BY THE END OF THIS COURSE, PARTICIPANTS WILL BE ABLE TO:
- Develop better working relationships and improved working efficiency and productivity
- Handle different personality types by understanding communication styles
- Go “the extra mile” to continually exceed expectations
WHAT WILL YOU LEARN
WHAT IS THE SERVICE MINDSET?
- The importance of a service mindset in the workplace
- Problems VS opportunities
- Understanding your role and how a service mindset makes a difference
GOING THE EXTRA MILE TO EXCEED EXPECTATIONS
- Creating positive customer experiences
- Knowing what kind of customised and personalised services may be tailored to delight the customer
- Delivering go-the-extra-mile service to exceed customer expectations
COMMUNICATION STYLES
- Understanding your own communication style and strengths
- Recognising different personalities and communication styles
- Communicating effectively with colleagues, clients and others
DEALING WITH DIFFICULT PEOPLE
- Managing challenging situations and people
- Applying the service mindset for complaints
- Dealing with criticism
