Description
THE SERVICE MINDSET PRIVATE COACHING – TOPICS COVERED
WHAT IS THE SERVICE MINDSET?
- The importance of a service mindset in the workplace
- Problems VS opportunities
- Understanding your role and how a service mindset makes a difference
GOING THE EXTRA MILE TO EXCEED EXPECTATIONS
- Creating positive customer experiences
- Knowing what kind of customised and personalised services may be tailored to delight the customer
- Delivering go-the-extra-mile service to exceed customer expectations
COMMUNICATION STYLES
- Understanding your own communication style and strengths
- Recognising different personalities and communication styles
- Communicating effectively with colleagues, clients and others
DEALING WITH DIFFICULT PEOPLE
- Managing challenging situations and people
- Applying the service mindset for complaints
- Dealing with criticism
