Description
TELESALES SKILLS TRAINING
In this highly interactive telesales skills training course, participants learn the secret, psychological phone sales techniques used by the top-earning telesales and telemarketing agents. This phone sales course is ideal for anyone who needs to do business on the phone or wanting a career in account management, sales, telesales, telemarketing or even customer services.
BY THE END OF THIS COURSE, PARTICIPANTS WILL BE ABLE TO:
- Lose your fear of picking up the phone to make cold calls.
- Use new techniques to get past gatekeepers.
- Learn how to gain commitment from key decision makers.
WHAT WILL YOU LEARN
PLANNING AND TIME MANAGEMENT
- Prospecting
- Effective time management
- What is your role?
FIRST IMPRESSIONS AND ENGAGEMENT
- The psychology of phone sales
- Cold calls
- Getting past gatekeepers
COMMUNICATION SKILLS
- Effective communication
- Building rapport
- Being persuasive
- Tone-voice-manner
OBJECTION HANDLING
- Overcoming common objections
- Handling the price
- Fear / risk of cancelation
- Mystery shopping
EFFECTIVE NEGOTIATION SKILLS
- Anticipate the other party’s approach
- Alternative methods rather than price discounting
- Mastering the Win-Win method
CLOSING ON THE PHONE
- Following up
- Gaining commitment
- Handling “last minute resistance”
- Confirming the deal
