Telemarketing

Rp7,500,000Rp17,400,000

This interactive workshop equips participants with the knowledge, techniques and correct etiquette to make sure they bookfirm appointments with decision makers.
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SKU: 20-1-1-5-2-1-2 Category:

Description

TELEMARKETING TRAINING

In this highly interactive telemarketing training course, participants learn the secret, psychological phone sales techniques used by the top-earning telesales and telemarketing agents. This phone sales course is ideal for anyone who needs to do business on the phone or wanting a career in account management, sales, telesales, telemarketing or even customer services. 

By the end of this course, participants will be able to:

  • Lose your fear of picking up the phone to make cold calls.
  • Use new techniques to get past gatekeepers.
  • Learn how to gain commitment from key decision makers.

 

WHAT WILL YOU LEARN

PLANNING AND TIME MANAGEMENT
  • Prospecting
  • Effective time management
  • What is your role?

 

FIRST IMPRESSIONS AND ENGAGEMENT
  • The psychology of phone sales
  • Cold calls
  • Getting past gatekeepers

 

COMMUNICATION SKILLS
  • Effective communication
  • Building rapport
  • Being persuasive
  • Tone-voice-manner

 

OBJECTION HANDLING
  • Overcoming common objections
  • Handling the price
  • Fear / risk of cancelation
  • Mystery shopping

 

EFFECTIVE NEGOTIATION SKILLS
  • Anticipate the other party’s approach
  • Alternative methods rather than price discounting
  • Mastering the Win-Win method

 

CLOSING ON THE PHONE
  • Following up
  • Gaining commitment
  • Handling “last minute resistance”
  • Confirming the deal