soft skills online training provider

Telemarketing

Rp11,500,000Rp20,900,000

This interactive workshop equips participants with the knowledge, techniques and correct etiquette to make sure they bookfirm appointments with decision makers.

Description

TELEMARKETING TRAINING

In this highly interactive telemarketing training course, participants learn the secret, psychological phone sales techniques used by the top-earning telesales and telemarketing agents. This phone sales course is ideal for anyone who needs to do business on the phone or wanting a career in account management, sales, telesales, telemarketing or even customer services. 


BY THE END OF THIS COURSE, PARTICIPANTS WILL BE ABLE TO:

  • Lose your fear of picking up the phone to make cold calls.
  • Use new techniques to get past gatekeepers.
  • Learn how to gain commitment from key decision makers.

 

WHAT WILL YOU LEARN

PLANNING AND TIME MANAGEMENT
  • Prospecting
  • Effective time management
  • What is your role?

FIRST IMPRESSIONS AND ENGAGEMENT
  • The psychology of phone sales
  • Cold calls
  • Getting past gatekeepers

COMMUNICATION SKILLS
  • Effective communication
  • Building rapport
  • Being persuasive
  • Tone-voice-manner

OBJECTION HANDLING
  • Overcoming common objections
  • Handling the price
  • Fear / risk of cancelation
  • Mystery shopping

EFFECTIVE NEGOTIATION SKILLS
  • Anticipate the other party’s approach
  • Alternative methods rather than price discounting
  • Mastering the Win-Win method

CLOSING ON THE PHONE
  • Following up
  • Gaining commitment
  • Handling “last minute resistance”
  • Confirming the deal

Telemarketing

Rp11,500,000Rp20,900,000

This interactive workshop equips participants with the knowledge, techniques and correct etiquette to make sure they bookfirm appointments with decision makers.

Description

TELEMARKETING TRAINING

In this highly interactive telemarketing training course, participants learn the secret, psychological phone sales techniques used by the top-earning telesales and telemarketing agents. This phone sales course is ideal for anyone who needs to do business on the phone or wanting a career in account management, sales, telesales, telemarketing or even customer services. 


BY THE END OF THIS COURSE, PARTICIPANTS WILL BE ABLE TO:

  • Lose your fear of picking up the phone to make cold calls.
  • Use new techniques to get past gatekeepers.
  • Learn how to gain commitment from key decision makers.

 

WHAT WILL YOU LEARN

PLANNING AND TIME MANAGEMENT
  • Prospecting
  • Effective time management
  • What is your role?

FIRST IMPRESSIONS AND ENGAGEMENT
  • The psychology of phone sales
  • Cold calls
  • Getting past gatekeepers

COMMUNICATION SKILLS
  • Effective communication
  • Building rapport
  • Being persuasive
  • Tone-voice-manner

OBJECTION HANDLING
  • Overcoming common objections
  • Handling the price
  • Fear / risk of cancelation
  • Mystery shopping

EFFECTIVE NEGOTIATION SKILLS
  • Anticipate the other party’s approach
  • Alternative methods rather than price discounting
  • Mastering the Win-Win method

CLOSING ON THE PHONE
  • Following up
  • Gaining commitment
  • Handling “last minute resistance”
  • Confirming the deal
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