EFFECTIVE COMMUNICATION TRAINING
This highly interactive workshop helps learners develop skills and strategies for successful communication in a modern business environment. Through case study scenarios, role plays, personality tests and filmed mini-presentations you will learn how to communicate better with other people. These new skills will help you to better influence management, colleagues and clients for maximum efficiency.
By the end of this course, participants will be able to:
- Communicate with greater inﬂuence and impact to obtain better results from your team.
- Develop your company’s skills for internal and external communications.
- Develop better working relationships and improved working efficiency and productivity.
WHAT WILL YOU LEARN
COMMUNICATING WITH IMPACT
- Understanding what effective communication is.
- Communicating a positive image.
- Creating clear, professional messages.
- Understanding your own communication style and strengths.
- Recognizing different personalities and communication styles.
- Communicating effectively with colleagues, clients and others.
THE IMPORTANCE OF LISTENING
- Active listening.
- Being empathetic.
- Clarifying information.
- When and how to use communication tools (emails, sms, phone calls, meetings).
- Prepare and organize effective meeting sessions.
- Communicate professionally through every available communication channel.