Deskripsi
TRAINING TELESALES
In this highly interactive telesales skills training course, participants learn the secret, psychological phone sales techniques used by the top-earning telesales and telemarketing agents. This phone sales course is ideal for anyone who needs to do business on the phone or wanting a career in account management, sales, telesales, telemarketing or even customer services.
BY THE END OF THIS COURSE, PARTICIPANTS WILL BE ABLE TO:
- Lose your fear of picking up the phone to make cold calls.
- Gunakan teknik baru untuk melewati penjaga gerbang.
- Learn how to gain commitment from key decision makers.
WHAT WILL YOU LEARN
PLANNING AND TIME MANAGEMENT
- Prospek
- Manajemen waktu yang efektif
- Apa peran Anda?
FIRST IMPRESSIONS AND ENGAGEMENT
- Psikologi dari phone sales
- Cold calls
- Melewati penjaga gerbang
COMMUNICATION SKILLS
- Pelatihan Komunikasi efektif
- Membangun hubungan baik
- Menjadi persuasif
- Nada-suara-tatakrama
OBJECTION HANDLING
- Mengatasi keberatan umum
- Menangani harga
- Ketakutan / risiko pembatalan
- Mystery shopping
EFFECTIVE NEGOTIATION SKILLS
- Mengantisipasi pendekatan pihak lain
- Metode alternatif daripada diskon harga
- Menguasai metode Win-Win
CLOSING ON THE PHONE
- Menindaklanjuti
- Mendapatkan komitmen
- Menangani "resistensi menit terakhir"
- Mengonfirmasi kesepakatan
