Deskripsi
PRACTICAL SELLING SKILLS TRAINING
This dynamic sales training course that equips participants with essential skills for success. Learn to build rapport, effectively articulate product benefits, and employ persuasive closing techniques
BY THE END OF THIS COURSE, PARTICIPANTS WILL BE ABLE TO:
- Employ effective communication strategies to build rapport and trust with customers in a non-face-to-face sales environment.
- Distinguishing the benefits and unique features of their product or service to meet the specific requirements of their customers.
- Apply closing techniques that focus on the value and benefits of the product or service,
WHAT WILL YOU LEARN
SALES FUNDAMENTALS AND UNDERSTANDING CUSTOMER VALUE
- Introduction to Sales Concepts: Covering the basics of the sales process and the role of value in sales.
- Identifying Customer Needs: Techniques for understanding and identifying what customers value in a product or service.
- Articulating Product Benefits: How to communicate the benefits of products or services effectively.
EFFECTIVE COMMUNICATION AND VALUE PROPOPOSITION
- Developing Effective Communication Skills: Enhancing essential communication skills for sales, with a focus on clarity, empathy, and active listening.
- Crafting a Strong Value Proposition: How to create and articulate a compelling value proposition that resonates with customers.
- Rapport Building Strategies: Techniques for establishing a connection with customers in a remote selling environment (chat and phone).
CRAFTING AND DELIVERING YOUR SALES SPEECH
- Developing a Sales Pitch: Creating a compelling sales pitch that resonates with B2C customers.
- Features and Benefits Selling: Training on how to highlight the benefits of products or services in a way that appeals to the customer.
- Practical Exercises in Value Communication: Role-playing scenarios and exercises to practice communicating value in various sales situations.
HANDLING OBJECTIONS AND EFFECTIVE FOLLOW UP
- Overcoming Objections with Value: Approaches to address and overcome objections by re-emphasizing the value proposition.
- Closing Techniques Focused on Value: Strategies for closing sales that highlight the value and benefits of the offering.
- Effective Follow-Up and Relationship Building: Best practices and techniques for following up that keeps prospects engaged.
