soft skills online training provider

Managing Service Excellence Private Coaching

Rp5,000,000Rp26,000,000

Level: Intermediate to Advanced

This workshop provides insights into cultivating a service excellence mindset within teams, emphasizing the creation of a customer-focused culture. It explores techniques to manage customer experiences effectively, highlighting the role of emotions and benchmarking against high-performing organizations. The program also focuses on building a competent service team through strategic hiring and fostering employee engagement. Additionally, it covers evaluating service performance using various measures, underscoring the effective use of data for service enhancement.

After completing the private coaching programme, participants will be able to:

  • Build a culture of service excellence in your organisation.
  • Better manage the customer experience by focusing on customers’ emotions.
  • Membentuk tim customer service yang lebih termotivasi dan lebih bahagia.

Managing Service Excellence Private Coaching

Rp5,000,000Rp26,000,000

Level: Intermediate to Advanced

This workshop provides insights into cultivating a service excellence mindset within teams, emphasizing the creation of a customer-focused culture. It explores techniques to manage customer experiences effectively, highlighting the role of emotions and benchmarking against high-performing organizations. The program also focuses on building a competent service team through strategic hiring and fostering employee engagement. Additionally, it covers evaluating service performance using various measures, underscoring the effective use of data for service enhancement.

After completing the private coaching programme, participants will be able to:

  • Build a culture of service excellence in your organisation.
  • Better manage the customer experience by focusing on customers’ emotions.
  • Membentuk tim customer service yang lebih termotivasi dan lebih bahagia.

Deskripsi

MANAGING SERVICE EXCELLENCE PRIVATE COACHING – TOPICS COVERED

INTRODUCTION TO MANAGING SERVICE EXCELLENCE
  • Membangun budaya service excellence dalam tim Anda.
  • 6D menciptakan budaya yang berfokus pada pelanggan.
  • Defining service vision
MANAGING THE CUSTOMER EXPERIENCE
  • Emosi pelanggan dan ciri khas emosional Anda.
  • Menciptakan perusahaan yang berpusat pada pelanggan.
  • Learning from high-performing organisations’ service delivery
MANAGING THE SERVICE TEAM
  • Menemukan staf terbaik.
  • Developing engaged and empowered employees. •
  • Establish better-motivated, happier customer service teams
EVALUATING SERVICE PERFORMANCE
  • Jenis ukuran kinerja layanan dan manfaatnya.
  • Tujuan pengukuran kinerja.
  • Temukan bagaimana data dapat digunakan secara efektif untuk meningkatkan layanan.
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Deskripsi

MANAGING SERVICE EXCELLENCE PRIVATE COACHING – TOPICS COVERED

INTRODUCTION TO MANAGING SERVICE EXCELLENCE
  • Membangun budaya service excellence dalam tim Anda.
  • 6D menciptakan budaya yang berfokus pada pelanggan.
  • Defining service vision
MANAGING THE CUSTOMER EXPERIENCE
  • Emosi pelanggan dan ciri khas emosional Anda.
  • Menciptakan perusahaan yang berpusat pada pelanggan.
  • Learning from high-performing organisations’ service delivery
MANAGING THE SERVICE TEAM
  • Menemukan staf terbaik.
  • Developing engaged and empowered employees. •
  • Establish better-motivated, happier customer service teams
EVALUATING SERVICE PERFORMANCE
  • Jenis ukuran kinerja layanan dan manfaatnya.
  • Tujuan pengukuran kinerja.
  • Temukan bagaimana data dapat digunakan secara efektif untuk meningkatkan layanan.
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+
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