soft skills online training provider

Customer Service Excellence Private Coaching

Rp5,000,000Rp26,000,000

Level: Foundational to Intermediate

This dynamic workshop focuses on defining and enhancing the customer experience. It starts with identifying barriers to service excellence and analyzing customer interactions. The program emphasizes delivering consistent service aligned with organizational values and customer expectations, including handling complaints effectively. Participants will learn the importance of verbal and non-verbal communication in customer interactions, mastering techniques for challenging situations, and ways to delight customers, including saying ‘no’ in a friendly manner.

After completing the private coaching programme, participants will be able to:

  • Tumbuhkan kepercayaan diri yang lebih tinggi dalam skill penanganan pelanggan Anda
  • Berkomunikasi lebih efektif dengan pelanggan Anda
  • Berurusan dengan interaksi pelanggan yang penuh tekanan, seperti menangani keluhan

Customer Service Excellence Private Coaching

Rp5,000,000Rp26,000,000

Level: Foundational to Intermediate

This dynamic workshop focuses on defining and enhancing the customer experience. It starts with identifying barriers to service excellence and analyzing customer interactions. The program emphasizes delivering consistent service aligned with organizational values and customer expectations, including handling complaints effectively. Participants will learn the importance of verbal and non-verbal communication in customer interactions, mastering techniques for challenging situations, and ways to delight customers, including saying ‘no’ in a friendly manner.

After completing the private coaching programme, participants will be able to:

  • Tumbuhkan kepercayaan diri yang lebih tinggi dalam skill penanganan pelanggan Anda
  • Berkomunikasi lebih efektif dengan pelanggan Anda
  • Berurusan dengan interaksi pelanggan yang penuh tekanan, seperti menangani keluhan

Deskripsi

CUSTOMER SERVICE EXCELLENCE PRIVATE COACHING – TOPICS COVERED

INTRODUCTION TO SERVICE EXCELLENCE
  • Defining the customer experience at your organization
  • Mengidentifikasi halangan dalam menggapai pelayanan prima
  • Analysing and enhancing your customer experience
DELIVERING CONSISTENT CUSTOMER SERVICE
  • Your organisation’s mission and values
  • Your customer’s needs and expectations
  • Keluhan umum dan pemulihan layanan yang sesuai
COMMUNICATING WITH YOUR CUSTOMERS
  • 3V dalam komunikasi
  • Ekspresi wajah dan bahasa tubuh
  • Menangani keluhan
DELIGHT YOUR CUSTOMERS
  • Customer Service Language
  • Saying “no” in a friendly way
  • Techniques to deal with challenging customer interactions
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Deskripsi

CUSTOMER SERVICE EXCELLENCE PRIVATE COACHING – TOPICS COVERED

INTRODUCTION TO SERVICE EXCELLENCE
  • Defining the customer experience at your organization
  • Mengidentifikasi halangan dalam menggapai pelayanan prima
  • Analysing and enhancing your customer experience
DELIVERING CONSISTENT CUSTOMER SERVICE
  • Your organisation’s mission and values
  • Your customer’s needs and expectations
  • Keluhan umum dan pemulihan layanan yang sesuai
COMMUNICATING WITH YOUR CUSTOMERS
  • 3V dalam komunikasi
  • Ekspresi wajah dan bahasa tubuh
  • Menangani keluhan
DELIGHT YOUR CUSTOMERS
  • Customer Service Language
  • Saying “no” in a friendly way
  • Techniques to deal with challenging customer interactions
-
+
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