As you know, the way we communicate in reports, e-mails and proposals hugely impacts our credibility. Badly written or unprofessionally structured communications can make us appear less competent, simply because we do not possess the skills to write professionally.



During this interactive offline workshop, learners will get extensive practice writing their own e-mails and documents, receiving feedback from both the trainer and other participants.

This full-day workshop will equip you with the skills to:

1. Structure correspondence more professionally
2. Use the appropriate dynamics of formality in your writing
3. Project a more professional image in reports, proposals and other documents

This workshop will help you to:

  • Feel more confident in your ability to write effective and professional emails in English.
  • Adapt your emails and letters to different audiences and situations.
  • Understand how to use emails to develop better working relationships.
  • Learn how to give a professional image when writing emails, memos, Business reports and proposals.
  • Communicate your ideas more effectively in writing.
  • Eliminate unnecessary wording from your business writing.


The workshop includes

  • Participant Handbook (Hard Copy)
  • E-Certificate
  • Pre-Test & Post-Test
  • Lunch
  • 2 x Coffee Break


Facilitated by: Senior Trainer Kanopi Irvantyo

Possessing over 12 years in the design and facilitation of Customer Management and Business Correspondence courses, Opi has developed a wide array of clients, ranging from Banking to Hotels and Tech companies. Opi has a wide, varied portfolio of clients, including the likes of Coca Cola, Sony Ericsson, BCA, Shangrila and more. He has developed support and customer service teams in both local and multinational companies in Indonesia and overseas.

After graduating with a degree in Travel and Tourism, in Toronto, Canada, Opi spent over ten years in Canada and subsequently the UAE working in high-end 5-star establishment such as Fairmont, Ritz Carlton and Shangri-La. In 2011 he began his career as a Customer Service and Business Communication trainer, specialising in developing employees in the area of delivering outstanding service to customers.

With a passion for excellent customer service, Opi can show your team how to translate and interpret positive customer experiences and use them to better your own client relationships.

Additional Information

Date & Time

21 October 2022


Hotel Harris FX, Sudirman.


Early Bird (until 7 October) RP. 1.950.000
Standard (from 8 October) Rp. 2.500.000
Corporate (Book 4 or more seats) Rp. 1.500.000


The final date for registration is 5pm two working days before the workshop date.


Please note that this training will run subject to the minimum quota of participants being reached. In the event that the quota is not reached, participants who have registered and paid will be notified by email no later than 24 hours before the training. Participants may choose to attend the session the next time it is scheduled or can choose a full refund.