Customer service is a topic that everyone loves to talk about, but no one likes to do. Customer management is so important because it affects the perception of your business and how potential customers feel about buying from you. When people don’t get the answers they need, or when they receive unprofessional treatment, their impression of your business can be severely damaged.
Customer service is important to your business because it retains customers and extracts more value from them. By providing top-quality customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews.
Your investment in the programme will be rewarded many times over. KPI has strong track record of delivering new business, cost saving and additional proﬁt to our customers.
Courses are customised and kept relevant using case studies and examples from your industry. Management are consulted throughout the training process to clearly determine what success is.
KPI utilizes every tool available, and adapts technology, social media, social skills, global demographics, cultural, economic and academic factors to get you dynamic results.
At KPI, our training follows the latest thinking in adult learning, such as the 70:20:10 principle, to ensure that your people actually change, rather than simply ‘get trained’.
Receive a no obligation proposal for training your team. Discover the full range of training options and courses available.
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Jl. M. H. Thamrin Kav. 28-30 Jakarta 10350 Indonesia
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